Request a Return

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REQUEST A RETURN

Items can be returned using our freepost service by completing the following steps:

1. Please tell us which items you wish to send back with a reason for each using the form below.

2. Once you have submitted the form, we will send you a confirmation email to say we have received your return request.

3. We will email a pre-paid courier label. Print the label, attach it to the parcel and drop off at your local Hermes Parcel Shop. 

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We will email you to let you know once your parcel has been received and your refund is complete. Please allow 28 days from the day the parcel is posted for your refund to be processed.

Please remember to ask your Post Office/courier for your proof of posting certificate and retain it for your reference. We cannot refund money if we do not receive the returned items.

Click here to read our full returns policy