Returns Policy

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RETURNS POLICY

Returns

bagthebag.com will refund or exchange any items you are not happy with when you return it to us within 28 days of receipt (beginning on the day after your receive the order).

In all cases, returned goods must be unused with no signs of wear and be in their original packaging with all labels/tags attached. 

Click here to request a return

We will email you to let you know once your parcel has been received and your refund has been processed.

Please remember to ask your Post Office/courier for your proof of posting certificate and retain it for your reference. We cannot refund money if we do not receive the returned items.

Refunds

  • If you paid using your credit or debit card, the money will be refunded to your card. This may take up to 30 days to appear on the card statement. 
  • The refund will be credited to you in the currency of the original payment, using the same conversion rate used for the original payment.